Empire State Review Contributor 
Therapay Business Solutions marks its first anniversary by streamlining healthcare billing while educating patients.
When a patient receives a medical bill, confusion often follows. For providers, billing errors, payer denials, and complex reimbursement processes create frustration on both sides of the transaction. This tension is what inspired the founding of Therapay Business Solutions, LLC (TBS), a New York–based revenue cycle management company that, in just one year, has begun to change how providers and patients experience the financial side of healthcare.
“Our first year has been about building trust, delivering results, and positioning TBS as more than a billing vendor. We are a true partner in the revenue cycle,” says Laura McKinzie-Hinton, MBA, CRCR, President and CEO of Therapay Business Solutions. Her words reflect the vision of a company that sees billing as an opportunity to build transparency, restore trust, and strengthen relationships across the healthcare system.
From Vision to Action
Founded with a clear mission to streamline billing for providers while empowering patients to better understand their medical costs, TBS quickly distinguished itself in a crowded field of billing vendors. McKinzie-Hinton, with more than 15 years of leadership in revenue cycle management, understood the challenges both operationally and personally.
While many billing companies focus exclusively on claims submission and payment posting, TBS took a broader approach. The firm combines full-service revenue cycle management with educational resources and community engagement. This dual focus has become the foundation of its growth.
First-Year Challenges and Achievements
Starting a healthcare services company required navigating payer enrollment complexities, regulatory changes, and the growing role of patient responsibility. TBS turned these challenges into opportunities to demonstrate adaptability and value.
Through denial prevention strategies, improved billing workflows, and proactive communication with providers, TBS demonstrated measurable progress in its first year. The company also reached beyond providers with initiatives designed to ease the patient experience.
Key accomplishments include:
- Launching ebooks and playbooks designed for revenue cycle professionals.
- Introducing a Community Support Program to help patients interpret medical bills.
- Expanding payer enrollment services that reduce administrative burdens for providers.
- Hosting educational workshops for billing teams, providers, and patients.
“As healthcare evolves, we are committed to evolving with it. From embracing automation to scaling our community initiatives, we are building a model that balances efficiency with empathy,” McKinzie-Hinton explains.
What Makes TBS Different
The billing industry is filled with vendors that promise faster processing and improved collections. TBS differentiates itself through a clear commitment to both providers and patients.
- The company directly engages patients, clarifying their financial journey while supporting provider collections.
- It publishes resources that make revenue cycle processes understandable and actionable.
- Its leadership brings decades of experience and professional certification, ensuring credibility in a complex industry.
- Empathy is built into operations, allowing providers to maintain trust with their communities while addressing financial needs.
This approach positions TBS as more than a billing company. It is building a model of healthcare finance that combines operational efficiency with patient-centered support.
Looking Ahead
As TBS celebrates its first anniversary, the company is preparing for continued growth. Plans include expanding digital resources, increasing community education opportunities, and leveraging new technologies to strengthen revenue cycle processes.
For McKinzie-Hinton, success is not defined only by reimbursements but also by trust. “Every claim we process and every patient we educate is part of a bigger mission. We want to make healthcare billing less daunting and more transparent for everyone involved.”
Learn More
Providers seeking reliable billing support and patients in search of clarity now have a resource committed to both sides of the healthcare journey. To explore solutions, resources, and community initiatives, visit:
